Circuit Demon, LLC.

FAQ

 

What is your shipping policy?

Standard shipping is covered by the customer. We cover up to $30 of return shipping and will add the remaining  balance to the customer's final invoice. You are responsible for sending lights to us, sending loaner or core swap sets back as well as any added insurance you would like to have.

DOMESTIC

We operate out of Rochester, NY so any orders placed in New York are subject to sales tax. We typically ship USPS 2-day or you can always stop by and pick up in person.

INTERNATIONAL

We do accept international orders and ship internationally. The customer would be responsible for customs and shipping charges.

How do I order wholesale?

Contact us for multiple custom headlight sets as we do offer discounts on bulk orders.

Do you use my lights or newly sourced headlights?

Typically the customer ships their own headlights to us, however if new headlights are needed for any reason we can purchase OEM or third party headlights on behalf of the customer. We're also able to repair damaged headlights to some extent, thanks to our detailing partners Arete Auto Salon.

So how long does it take to complete?

Most builds are shipped back to customers 4-10 days after receiving them. Builds including LED plates or other custom work may vary in lead time, but will be confirmed prior to beginning work. 

How do the warranties work?

For warranty claims on components after 6 months of initial installation, there may be a labor charge to replace the component while the component itself may be covered depending on the manufacturers warranty. Customers are in charge of shipping the lights to us while we will cover shipping back.

For condensation, there are multiple ways that water can get into a light, the lens seal is only one of them. We offer a 1 year warranty on the sealant of the lens, pending there isn't a rear cap or damage to the headlight itself. For lights that have been opened or reseal by others besides Circuit demon, we do not offer a guarantee against condensation. 

Whats your return policy?

30 days on un-installed products. We do not offer returns or refunds on custom lights or the associated parts. 

Any other questions?

Feel free to head over to the contact section for any other questions!