FAQs

What happens if an item I purchased is not in stock?

We will keep the order in our system and ship the item as soon as it's available. Some items are in stock at the Manufacturer and will shop directly to you to help cut down shipping time. Should you have any questions about the status of the order, or if you need to change or modify the order at any time, please contact us here!

Are my parts covered by a Warranty?

All parts are covered only by the manufacturer's warranties. Feel free to reach out to us and we can help advocate for you through the warranty process.

How much does shipping cost?

For most orders over $300 in the US lower 48 states (Excluding Alaska, Hawaii and Puerto Rico), economy shipping is FREE!!! Some parts require additional handling charges due to size or weight.

How can I cancel my order?

If you choose to cancel you order you will receive your money back minus the processing fee. This fee is what the financial institutions take out and there is no way for us to recoup that if you change your mind about a purchase. Please be aware!

If the item you ordered was in stock at the time you placed your order, chances are you will not be able to cancel your order. If your order isn't in stock and hasn't shipped, please contact us here. Orders that have already shipped cannot be cancelled, and you will need to contact our customer service to have the item returned.

What if I want to return my order?

- Within 30 days of purchase: Products can be exchanged for the purchased price, or returned for the purchased price minus a 10% restocking fee.
- Within 90 days of purchase: Products can be exchanged for the purchased price minus a 10% restocking fee but cannot be returned.
- After 90 days the product cannot be exchanged or returned. 

Returns are accepted for product that is in the same exact condition you received it. Understand that we pay for shipping to you and when you return the item the shipping companies don't reimburse us. You are responsible for the shipping cost of the return to us, please contact us here with any questions.

Headlight Specific Questions:
HOW DO THE WARRANTIES WORK?

All headlight builds include a 36 month warranty on all components and 12 month warranty workmanship. We will work with you to resolve any issues that can be resolved without the lights being sent in. If the lights do need to be sent in for warranty reasons, customers are responsible for shipping costs to us, while return shipping is covered by us. 

For warranty claims on components after 12 months of the lights leaving us, there may be a labor charge to replace the component while the component itself may be covered depending on the manufacturers warranty. Customers are responsible for shipping costs both ways.

We offer a warranty on any Demoneye product at our discretion. We reserve the right to deny a warranty replacement for that specific part.

There are no warranties or coverage on headlight outer lenses. If the lenses oxidize or crack it is due to the manufacture of the lights, which we are not part of the process for. Customers are responsible for shipping charges to and from if new lenses or labor on current lenses is required.

For condensation, there are multiple ways that water can get into a light, the lens seal is only one of them. We offer a 12 month warranty on the sealant of the lens, pending there isn't a rear cap or damage to the headlight itself. For lights that have been opened or reseal by others besides Circuit demon, before or after, we do not offer a guarantee against condensation. 

If customers send products in for us to install, we are not responsible for their warranty.

If customers choose to have the lights installed by a business/someone else, we are not responsible for the installation costs. If there is a warranty issue that requires the lights to be removed/reinstalled, we are not responsible for the costs or refunding the costs. Warranties are non transferable from customer to customer.

WHATS YOUR RETURN POLICY?

We do not offer returns or refunds on custom or full headlights, tail lights, or the associated parts. 

For order cancellations we do charge a 10% materials fee for pre-build headlights or a $200 non-refundable deposit for custom headlight orders. You can use this in the future as store credit.